Refund & Cancellation Policy

At AI Spot Atlas, customer satisfaction is our top priority. We want you to feel 100% confident when trying our AI learning platform. This policy outlines our transparent guidelines regarding refunds, cancellations, and digital credit adjustments.

1. 14-Day Money-Back Guarantee

We provide a full refund under the following conditions within 14 calendar days of your initial purchase:

• System Technical Failure: If our AI engine repeatedly fails to process valid YouTube transcripts or export decks due to server outages;
• Unused Credit Balances: If you purchased a subscription or lifetime package and have consumed less than 20% of your allocated credits;
• Accidental Duplicate Charges: If you were billed multiple times in error for a single transaction.

2. Non-Refundable Circumstances

Refunds cannot be issued in the following scenarios:

• More than 14 days have elapsed since the transaction date;
• The account has heavily consumed and exported substantial numbers of quizzes or flashcards;
• Account suspension caused by violations of our Acceptable Use Policy (e.g. automated abuse).

3. How to Cancel Recurring Subscriptions

You can cancel auto-renewal at any time with a single click:

1. Log in and navigate to your User Dashboard;
2. Select the Subscription & Billing tab;
3. Click "Cancel Subscription".

Upon cancellation, you will retain full Pro access and benefits until the end of your current paid billing period. You will never be billed again.

4. Refund Request Process & Timeframe

To request a refund, please send an email to yangrenliipu@gmail.com with:

• Your account email address;
• Order ID or payment receipt from Creem / Waffo / PayPal;
• A brief description of why you are requesting a refund.

Our billing team will review and respond within 24 business hours. Approved refunds will be automatically credited back to your original payment method within 3 to 5 business days.